Shipping & Returns

GENERAL SHIPPING INFORMATION

We charge Rs. 300 shipping on all orders in India.
Orders placed in India are catered to by safe and reliable courier companies like Aramex, FedEX, DHL, DTDC.

 

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. We don't offer COD (Cash on Delivery). 

 

We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

 

All prices are including tax. 12% GST .

 

We try our best to ship our pieces to you within 15 DAYS. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

We invest a great deal of love and care in the making of each RIGU piece. We do not accept any returns unless the product received is damaged. However, in the following scenarios it is possible to exchange the product:

 

Manufacturing fault : Whilst we maintain the strictest quality control at RIGU, If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within  72  hours of delivery of package. We will replace your order subject to examination of damages. Any issues reported after 72hrs will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control. 

 

Incorrect size : In cases where there are sizing issues we will only be able to offer you alteration as most of our pieces are made to order. If you need alterations, send us an email at info@studiorigu.com.

You must inform us within 7 days of delivery of the product. Please send us an email to info@studiorigu.com with order no and attach an image of the piece purchased. Once you have mailed us, please ship out the pieces to the following address:

New Delhi-110049

 

The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, RIGU will take care of the shipping. Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for alterations. We would require all original papers to be returned with the product.

 

RIGU cannot be held responsible for any items lost in the post. It is advisable that you send any item for return to us by registered and signed-for courier. Please keep all tracking details of the parcel until we confirm receipt of it. RIGU reserves all rights to inspect the condition of the product before processing any alterations. As a company policy we do not provide refund on any product sold.

 

We do not offer exchange or return or alterations on International orders.  

We try our best to ship our RIGU pieces to you within 20 DAYS.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund.